Free Delivery on orders above KWD 50 Cash on delivery
View all
How can I exchange my product to a different size?
How do I return an item?
What is the return/exchange policy?
If I’m not satisfied with the product, can I get my money back?
How long does it take to get my eWallet Credit?
Why can’t I cancel my order?
How can I cancel an item or the entire order?
Some items from my order got cancelled, how do I get my refund?
I am having issues placing an order, what do I do?
How do I track my order?
Why do I have multiple invoices for the same order that I have placed at SSS?
Why is logging in with an actual account better than a guest account?
How do I create a SSS account?
How can I view the website in Arabic?
Can you divide and ship my order in multiple shipments?
Who are the carrier partners of SSS?
What do I have to present upon receiving my shipment?
What is your shipping policy?
What if I received a damaged item?
What if I don’t want the order anymore?
Can I pay using Card On Delivery?
What payment methods do you accept?
Are my bank details trusted for online payments at SSS?
Does SSS guarantee the authenticity of products?
How can I search for a product at SSS?
Something is missing from my order, what do I do?
What if I receive a different item than the one I ordered?
I am not receiving SSS emails, how can I sort this out?
How do I change currency?
I’m having trouble signing into my account; do I have to create a new one?
What should I do if my payment is on hold?
My credit card details have been rejected, what do I do?
What is eWallet Credit? How does it work?
How long will my SSS eWallet credit last for?
Where can I see my current SSS eWallet credit?
Why do we ask for your ID?
FAQ - 15 Warranty