REFUNDING THE PURCHASE
Please note, it may take up to 3 working days to process your refund after we have received your returned item.
- Monetary refunds on Cash On Delivery purchases are not accepted. Orders can only be exchanged for another item or exchanged for Store Credit, which is valid for three months.
- All Credit Card refunds will be credited back to the original payment card used for the transaction. Please note that shipping charges, taxes and/or customs duties incurred will not be refunded.
For hygiene reasons, the following items cannot be exchanged or refunded; nutrition products, swimwear, ear plugs, sports bras, socks and other similar items.
ORGANISING RETURNS & EXCHANGES FOR REGISTERED CUSTOMERS
- To organise a return or exchange, please complete the following steps within 7 days of receiving your order.
- Sign into your account and click on the “Returns and Exchange” link.
- Click “REQUEST NEW RETURN” and select your order from the drop down menu.
- Click “CREATE EXCHANGE/RETURN” by the product you wish to return, complete the form and proceed by clicking “ADD EXCHANGE/RETURN”.
- When finished, scroll down to the bottom of the page and click “SUBMIT EXCHANGE/RETURN”.
- You will receive an email with a link for you to track the status of your return or exchange.
ORGANISING RETURNS & EXCHANGES FOR GUEST USERS
- Head to the Contact Us page and select "Returns & Exchange" in the form. Quote your order number and list the items you wish to return. If you are looking to make an exchange, please also quote the product name and desired size.
- We will then notify you when Aramex will make the collection.
- Please note that only your first return/exchange is free. Additional returns will incur a shipping fee.
- Any items included but not listed in the returns request will not be accepted.
- All orders must be returned in one package.
- All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included.
- All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please head to the Contact Us page, select "Returns & Exchange" and fill out your order details in the form within 48 hours of receiving.
- Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.
Should you wish to repeatedly exchange items, the return shipping charge will be deducted from your refund.
SUN & SAND SPORTS LLC RIGHTS
Please note, Sun & Sand Sports LLC reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.
Returns made outside of the 7-day timeframe will not be accepted.
Customers who make more than 2 cancellations may be prohibited from making Cash On Delivery orders.